Would you like to turbo-charge the way businesses engage their customers? Now you have the possibility to join Spenn – a joint venture between Norwegian and Strawberry, renowned pioneers in the airline and hotel industries. Become part of our brand-new company that is crafting the most exceptional loyalty platform in the Nordic region.

Our goal is to seamlessly connect loyalty programs through a shared currency we call Spenn, empowering program members to earn and redeem loyalty points across a wide array of partners, whether it's during their daily routines or globetrotting adventures. Personalized offers and cutting-edge digital services will be at their fingertips, all delivered through a mobile-first customer experience.

Spenn will challenge old rules with new ideas and consists of a team that brings passion and drive to the table everyday. Our dynamic and fast-paced work environment will provide ample opportunities to innovate, cultivate growth, and shape this innovative tech startup to the benefit of our loyalty program partners. At the core of our values is the belief that by bringing passion, pushing forward, and demonstrating expert know-how, we can exceed expectations and shape new and valuable relationships between people and brands.

We are looking for experienced Partner Manager!

As we embark on our journey, we are looking for a Partner Manager with a collaborative and entrepreneurial mindset for our headquarters centrally located in Oslo.

The Partner Manager is a critical position within the Loyalty & Partnerships organization. This position is responsible for delivery and success for key strategic partner/s. A key deliverable of this position is to understand partners’ strategic business objectives; align them with the Spenn and ensure seamless integration of the partners into the platform.

The Partner Manager works closely with the partner/s to identify and realize opportunities to develop the services from Spenn, define joint objectives to build engagement, drive customer loyalty and ensure that data, insights and channels are used appropriately to support partner objectives.

If you are looking for a dynamic and innovative environment working in a high-energy team, this is the perfect opportunity for you.

Responsibilities:

• Be the main point of contact for a portfolio of partners, and coordinate services and deliverables to the partners with internal strakeholders in Spenn
• Build and manage relationships with the partners
• Develop and maintain a Partner Account Plan, together with the Partners
• Ensure seamless integration of the partner into the platform and subsequent ramp up of participation by ensuring commitment to Spenn across all stakeholder levels
• Understand partners' key business & marketing objectives and develop a joint strategic roadmap
• Find ways to increase customer loyalty for partner, and optimize value of the partnership
• Develop joint marketing and engagement plans with the partners and partner campaign manager to deliver towards the agreed roadmap
• Oversee and manage all activities and daily operations related to the Partners
• Collaborate and coordinate with internal stakeholders to build the insights strategy over time for the partner; identify key business areas where data insights can add value
• Define success criteria and performance targets across agreed plans on an ongoing basis
• Initiate and manage quarterly business reviews with partners to identify and realize opportunities to improve participation performance

Report on Partner performance

Required experience and qualifications:

• Education bachelor/ master's degree in relevant area, preferably in Marketing, Business etc.
• Min 5+ years experience in client management roles in a marketing or loyalty related function
• Strong commercial and communication skills
• Relevant client-side experience is ideal, e.g. in travel, retail, financial services, telecommunications etc
• Proven capabilities to navigate in a fast-changing organization with fast moving targets and deliverables, and ability to continuously define and optimize and prioritizations.
• Loyalty experience preferred.
• Advanced presentation skills including creation of PowerPoint presentations or similar.
• A certain IT technical understanding.

Personal attributes:

• Solution-oriented, improvement mindset, analytical and structured.
• Proactive and takes ownership of role and responsibilities.
• Collaboration skills. Team player, focused on team goals, and sharing best practice.
• Able to embrace change and to have an improvement mindset.
• Time management skills; accustomed to meeting deadlines and ability to work under pressure.
• Self-reliant and self-motivated; ability to work independently and in teams.

What will you get from working with us?

• Varied responsibilities and challenging tasks in a start-up environment
• Competitive terms of employment and good benefit schemes
• Collaborative and supportive work environment, where we are all motivated, engaged and committed in driving the company to exceed expectations.

Hiring process:

Ideally, we are looking for someone to join as soon as possible, however, finding the right mix of dedicated employees to the company is at the core of all decisions in the hiring processes.

If you want to apply for this role, please do so by attaching your CV & application, and link to a detailed LinkedIn profile.

We will review applications and call for interviews on a continuous basis. 

If you have questions feel free to get in touch with Chief Partner & Loyalty Officer, may@spenngroup.com.