Would you like to turbo-charge the way businesses engage their customers? Now you have the possibility to join Spenn – a joint venture between Norwegian and Strawberry, renowned pioneers in the airline and hotel industries. Become part of our brand-new company that will craft the most exceptional loyalty platform in the Nordic region.

Our goal is to seamlessly connect loyalty programs through a shared currency, empowering program members to earn and redeem loyalty points across a wide array of partners, whether it's during their daily routines or globetrotting adventures. Personalized offers and cutting-edge digital services will be at their fingertips, all delivered through a mobile-first customer experience.

Spenn will challenge old rules with new ideas and consists of a team that brings passion and drive to the table everyday. Our dynamic and fast-paced work environment will provide ample opportunities to innovate, cultivate growth, and shape this innovative tech startup to the benefit of our loyalty program partners. At the core of our values is the belief that by bringing passion, pushing forward, and demonstrating expert know-how, we can exceed expectations and shape new and valuable relationships between people and brands.

We are looking for experienced Loyalty Manager!

As we embark on our journey we are looking for a Loyalty Manager with a customer-centric and data-driven mindset for our headquarters centrally located in Oslo.

The Loyalty Manager is a critical position within the Loyalty & Partnerships organisation. This position is responsible for understanding the drivers of loyalty and how loyalty mechanisms affect customer behavior.

As a loyalty expert you work closely with all areas of the business, securing sharing of knowledge and provide input to optimize loyalty in all aspects of the business- both from users of the platform and from members of our partners.

If you are looking for a dynamic and innovative environment working in a high-energy team, this is the perfect opportunity for you.

Responsibilities:

• Understand customer behavior and drivers of satisfaction through all touch points across customer journey, with regards to loyalty.

• Understand how loyalty mechanisms affect customer behavior and suggest business rules based on that.
• Work closely with analytics team to measure partner loyalty and overall loyalty to the platform.
• Create loyalty KPIs and ongoing reporting to measure platform effectiveness and identify opportunities for improvement.
• Monitor loyalty trends, including benchmarking, across industries in Scandinavia, Europe, and global markets on regular basis.
• Positive contributor with insights, ideas, and execution of initiatives to improve the platform performance in current and potential new markets.
• Identifying opportunities to engage members and CLV with each partner, including increased use of multiple partners.
• Support Partner Managers and other internal stakeholders with loyalty insight.
• Collaborate with marketing around market and segment research
• Work closely with IT and loyalty engine provider to stay updated on new loyalty solutions.
• Drive strong collaboration with cross functional teams, both within own department and other business areas 
• Support the organization as the loyalty expert.

Required experience and qualifications:

• Education bachelor/ master's degree in relevant area
• Experience from the development and/or operations of loyalty programs 
• Significant experience in senior customer focus role, with deep understanding of concepts like CVP, CLV, customer journey optimization, etc.  
• Analytical skills
• Technical understanding
• Strong business acumen; able to see the big picture and monitories all aspects. 
• Proven capabilities to navigate in a fast-changing organization with fast moving targets and deliverables, and ability to continuously define and optimize and prioritizations.
• Advanced presentation skills including creation of PowerPoint presentations or similar.

Personal attributes:

• Results orientation, strong work ethic and desire to achieve excellence 
  
• Proactive and takes ownership of role and responsibilities
• Collaboration skills. Team player, focused on team goals, and sharing best practice
• Able to embrace change and to have an improvement mindset
• Time management skills; accustomed to meeting deadlines and ability to work under pressure
• Self-reliant and self-motivated; ability to work independently and in teams.

What will you get from working with us?

• Varied responsibilities and challenging tasks in a start-up environment
• Competitive terms of employment and good benefit schemes
• Collaborative and supportive work environment, where we are all motivated, engaged and committed in driving the company to exceed expectations.

Hiring process:

Ideally, we are looking for someone to join as soon as possible, however, finding the right mix of dedicated employees to the company is at the core of all decisions in the hiring processes.

If you want to apply for this role, please do so by attaching your CV & application, and link to a detailed LinkedIn profile.

We will review applications and call for interviews on a continuous basis. 

If you have questions feel free to get in touch with Chief Partner & Loyalty Officer, may@spenngroup.com